The Institute of Banking Personnel Selection (IBPS) has released a mega recruitment notification for 10,277 Customer Service Associates (CSA) posts under CRP CSA-XV. This is a great opportunity for graduates looking to build a career in the banking sector. The online application process started on 01 August 2025, and the last date to apply online is 21 August 2025.
Interested candidates can apply through the official IBPS website — www.ibps.in. The recruitment process includes Prelims, Mains, and Provisional Allotment, with the final joining in March 2026.
IBPS Customer Service Associates Recruitment 2025 – Overview
| Event | Details |
|---|---|
| Organization | Institute of Banking Personnel Selection (IBPS) |
| Post Name | Customer Service Associate (CSA) |
| Total Vacancies | 10,277 |
| Notification Date | 29 July 2025 |
| Starting Date to Apply | 01 August 2025 |
| Last Date to Apply | 21 August 2025 |
| Exam Name | CRP CSA-XV |
| Application Mode | Online |
| Official Website | www.ibps.in |
State-Wise IBPS CSA Vacancy 2025
The 10,277 vacancies are distributed across different states and UTs as follows:
| State/UT | Vacancies | State/UT | Vacancies |
|---|---|---|---|
| Andaman & Nicobar | 13 | Gujarat | 753 |
| Andhra Pradesh | 367 | Haryana | 144 |
| Arunachal Pradesh | 22 | Himachal Pradesh | 114 |
| Assam | 204 | Jammu & Kashmir | 61 |
| Bihar | 308 | Jharkhand | 106 |
| Chandigarh | 63 | Karnataka | 1170 |
| Chhattisgarh | 214 | Kerala | 330 |
| Daman & Diu | 35 | Ladakh | 05 |
| Delhi | 416 | Lakshadweep | 07 |
| Goa | 87 | Madhya Pradesh | 601 |
| Maharashtra | 1117 | Manipur | 31 |
| Meghalaya | 18 | Mizoram | 28 |
| Nagaland | 27 | Odisha | 249 |
| Puducherry | 19 | Punjab | 276 |
| Rajasthan | 328 | Sikkim | 20 |
| Tamil Nadu | 894 | Telangana | 261 |
| Tripura | 32 | Uttar Pradesh | 1315 |
| Uttarakhand | 102 | West Bengal | 540 |
Eligibility Criteria for IBPS CSA Recruitment 2025
Educational Qualification
- A Graduation Degree in any discipline from a university recognized by the Government of India.
- Candidates must possess a valid mark-sheet/degree certificate on the day they register online.
Age Limit (as on 01 August 2025)
- Minimum Age: 20 years
- Maximum Age: 28 years
- Candidate must have been born between 02-08-1997 and 01-08-2005 (both dates inclusive).
📌 Age relaxation applies to SC/ST/OBC/PwBD/Ex-Servicemen as per government norms.
Application Fee
The application fee varies based on the candidate’s category:
| Category | Fee (Including GST) |
|---|---|
| General / OBC / EWS | ₹850/- |
| SC / ST / PwBD / ExSM | ₹175/- |
Fee payment is only accepted online via credit card, debit card, net banking, or UPI.
Salary Structure – IBPS CSA Pay Scale 2025
Selected candidates will receive salary under the following pay structure:
Rs. 24,050 – 1,3440 (3 increments) – 28,070 – 1,650 (3 increments) – 33,020 – 2,000 (4 increments) – 41,020 – 2,340 (7 increments) – 57,400 – 4,400 (1 increment) – 61,800 – 2,680 (1 increment) – 64,480
Perks and Allowances
- House Rent Allowance (HRA)
- Dearness Allowance (DA)
- Transport Allowance
- Medical Insurance
- Performance-based Incentives
IBPS CSA 2025 Selection Process
The selection will be conducted in the following stages:
- Preliminary Online Examination
- Main Examination
- Provisional Allotment (based on merit + preference + availability)
Only candidates who qualify in the Prelims will be eligible for the Mains examination.
Exam Dates – IBPS CSA 2025
| Event | Tentative Date |
|---|---|
| Start of Online Application | 01 August 2025 |
| Last Date to Apply | 21 August 2025 |
| Pre-Exam Training (PET) | September 2025 |
| Online Prelims Exam | October 2025 |
| Prelims Result | Oct/Nov 2025 |
| Mains Exam | November 2025 |
| Provisional Allotment | March 2026 |
How to Apply Online for IBPS CSA Recruitment 2025?
Follow these steps to apply online:
- Visit www.ibps.in
- Click on the “CRP CSA-XV” link on the homepage.
- Register with your email ID and mobile number.
- Fill in all the required details: Personal, Educational, and Communication.
- Upload scanned documents: photograph, signature, thumb impression, and handwritten declaration.
- Pay the application fee online.
- Submit the form and download/print the confirmation page.
⚠️ Make sure to keep your registration number and password safe for future login.
Documents Required for IBPS CSA Application
- Scanned Passport Size Photograph
- Scanned Signature
- Scanned Left Thumb Impression
- Scanned Handwritten Declaration
- Graduation Certificate/Marksheet
- Valid ID Proof (Aadhaar/Voter ID/PAN)
Why Join as a Customer Service Associate in Banks?
Working as a Customer Service Associate (CSA) in a public sector bank offers:
- Secure government job with timely promotions
- Regular working hours with paid leaves
- Medical and retirement benefits
- A respectful career in the Indian banking industry
IBPS CSA 2025 – Important Links
- 📝 Apply Online
- 📄 Download Notification PDF
- 📚 IBPS CSA Exam Pattern
- 📘 IBPS CSA Syllabus
- 🌐 IBPS Official Website
Final Words
The IBPS Customer Service Associates Recruitment 2025 is one of the largest banking job drives of the year, with 10,277 vacancies spread across all Indian states and union territories. If you’re a graduate dreaming of a banking career, don’t miss this chance. Apply online before 21 August 2025.
For latest updates on Sarkari Naukri, IBPS jobs, and other government job notifications, visit jobs2you.in regularly.
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